Business Traveler's Journey Map

The CWT Journey map reviews the whole process business travelers goes through as they plan and book their trips. The process is mapped from the travelers'  perspective, describing what happens at each stage of the interaction, what touch-points are involved, what obstacles and barriers they may encounter.

​The journey map includes: 

User’s expectations  & Opportunities

 
 

Next Projects: FixSomething  

 

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